• TECHNOLOGY & OPERATING SYSTEMS

Build the Technology and Operating Systems Required for Scale

EmergX coordinates technology strategy, digital-product development, systems integration, governed data, cybersecurity and managed support for diaspora-owned and international businesses operating in Africa.

Request a Technology Diagnostic
Request a Discovery Sprint

Technology Must Support the Business Model

Technology should not be treated as an isolated software purchase.

It must support:

  • Customers
  • Business workflows
  • Management decisions
  • Operational controls
  • Data quality
  • Security
  • Regulatory requirements
  • Service continuity
  • Growth

Our approach begins with the business, users, workflows, data and operating risks before products or systems are designed.

Technology Infrastructure Diagnostic

A structured review of the current or proposed technology environment.

Review Areas

  • Existing systems
  • Applications
  • Architecture
  • Data
  • Vendors
  • Cybersecurity controls
  • User access
  • Backup and recovery
  • Business continuity
  • Operating support
  • Scalability

Outputs

  • Current-state summary
  • Technology-risk summary
  • Systems and integration gaps
  • Target-architecture priorities
  • Cybersecurity priorities
  • Resilience priorities
  • Phased technology roadmap.

Digital Product & Systems Discovery Sprint

For organizations converting a service, program or platform concept into a defined digital product.

The Sprint May Define

  • User groups
  • Customer journeys
  • Business workflows
  • Functional requirements
  • Data requirements
  • Integration needs
  • Security requirements
  • Minimum viable product
  • Release priorities
  • Support requirements

Outputs

  • Product-definition document
  • User and workflow map
  • Functional scope
  • Integration and data requirements
  • Minimum viable product roadmap
  • Delivery options
  • Principal dependencies

Technology Strategy and Architecture

Support may include:

  • Technology priorities
  • Enterprise architecture
  • System boundaries
  • Build-versus-buy decisions
  • Vendor requirements
  • Integration strategy
  • Data architecture
  • Security controls
  • Technology governance
  • Delivery roadmap

Digital-Product and Platform Engineering

Subject to an approved scope, delivery may include:

  • Web applications
  • Mobile applications
  • Customer portals
  • Marketplaces
  • Workflow platforms
  • Management systems
  • Application programming interfaces
  • Transaction interfaces
  • Administrative tools
  • Reporting systems.

Systems Integration and Workflow Digitisation

Services may connect:

  • Customer relationship management
  • Finance and accounting
  • Enterprise resource planning
  • Inventory
  • Supply chain
  • Payments
  • Operational workflows
  • Identity and access
  • Reporting tools

Data and Dashboards

Support may include:

  • Data architecture
  • Data governance
  • Data quality controls
  • Management dashboards
  • Performance reporting
  • Operational analytics
  • Role-based information access
  • Reporting automation

Cybersecurity and Operational Resilience

Support may include:

  • Security-risk assessment
  • Identity and access management
  • Vendor-risk review
  • Backup and recovery
  • Business-continuity planning
  • Incident-response priorities
  • Security monitoring
  • Resilience testing
  • Control documentation

Managed Technology Support

Where appropriate, a client may progress into:

  • System monitoring
  • Vendor coordination
  • Application support
  • Security support
  • Data and dashboard maintenance
  • Release management
  • Incident escalation
  • Service-level reporting
  • Continuous improvement

Delivery Structure

Specialist technology services may be coordinated through NCDF Technology Infrastructure & Services Limited and approved technical partners. Each engagement should define:

  • Contracting entity
  • Delivery responsibilities
  • Intellectual-property ownership
  • Data-processing responsibilities
  • Security requirements
  • Service levels
  • Acceptance criteria
  • Ongoing support

Define the Systems Your Business Needs Before Building Them

Request a Technology Infrastructure Diagnostic
Request a Digital Product Discovery Sprint